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Shipping & returns

Delivery

CHRISTMAS 2018

To help you ensure you receive your order in time for Christmas please see below for our delivery cut-off dates. After these dates we cannot guarantee your order will arrive before the 24th December.

UK & Northern Ireland: 18th December before 3pm GMT
Europe: 16th December before 9pm GMT
USA & Canada: 14th December before 5pm EST
Rest of World: 14th December before 12pm GMT
For any questions regarding delivery please contact hello@theisleofparadise.com.

 

We offer Free Standard Delivery to the UK and Ireland, please allow up to 3 – 5 working days from the order being received.

 

For International orders, please allow up to 7 working days for delivery, from the order being received.

 

For any queries regarding orders, please contact: hello@theisleofparadise.com.

 

Returns and Refunds

We hope that you love your IOP tan! However, if for any reason you are not 100% satisfied, you may return any product in its original condition for a full refund within 14 days from delivery.

 

If the product you receive is damaged or faulty in any way, or not what you originally ordered, please contact us on: hello@theisleofparadise.com. If the product is unused and in appropriate condition, we will repair/replace the product or offer you a refund.

 

If you have changed your mind and are looking to cancel your order, please contact us as soon as possible at: hello@theisleofparadise.com. If you cancel your order after it has been dispatched, you will be required to arrange and pay for the return of the product to us.

 

Return address: Isle of Paradise, C/O Steder Group UK Ltd, Unit 3 Sentinel Court, Atholl Avenue. Hillington Park, Glasgow, G52 4UG.

 

Please ensure you obtain Proof of Postage when you return the product to us. We will process the refund due to you as soon as possible, and a credit will automatically be applied to you on the original method of payment within 14 days.

 

If you have not received your refund within 14 days, please contact us at hello@theisleofparadise.com.